Maintenance

The Consultedge advantage is that your maintenance needs are tailored specifically to your enterprise not some off-the-shelf bundle of service options. Our staff can be on site or remote to help you bring your communications and your processes on line quickly and securely.

There are a variety of ways a business can implement solutions. With a Managed Services approach, a company retains its investment in equipment and applications but turns over the management of ongoing operations to a best-in-class vendor with the appropriate skills.

This model is best for those companies that want to be free from the daily upkeep of an IP network yet have full knowledge of operations, as well as manageable and predictable costs. Because of the complexities involved in adding telephony applications to an IP network, many businesses choose outsourced services to help with the migration process. Doing so allows companies to leverage the technology expertise of a trusted vendor and reduce implementation and operational risks.

Whether you purchase our maintenance or Avaya maintenance through us you will receive the following benefits:

Single point of Contact:
Call our toll free helpline and we will help facilitate your support requirements. Our knowledgeable Consultedge Service Team members are waiting to assist you.

Priority Status:
Customers with maintenance contracts will receive priority status. Your calls will supersede those who are not covered under a contract. It is our privilege to service you.

Remote Support:
Quite often problems can be solved without dispatching a technician, minimizing the time you are affected by the problem. If unable to remotely repair we will dispatch a technician to your site promptly.

For more information, please click here to download our maintenance brochure.

The leading platinum Avaya BUSINESS PARTNER specializing in IP telephony, converged telephony solutions and services.